BAART San Mateo at 795 Willow Rd, Bldg 332, Menlo Park, CA 94025

Contacts

Address:
795 Willow Rd, Bldg 332, Menlo Park, CA 94025
Get directions

Phone number:
+1 650-324-1470

Website:
baartprograms.com

Categories:
Establishment   Health  

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Reviews

• Daric Desautel
  ★ ★ ★ ☆ ☆
  I truly want to give this clinic 5 stars, but I can't. First, let me say that I've benefitted from their care since coming into treatment as a veteran in 2014, and I've seen changes during that time. This clinic helped me save my life, and has been a key part of my recovery. With their help I got and stayed clean. Dr Cohen worked with me to find my therapeutic dose; Angie works tirelessly to improve the functioning of the site; my counselor Amina is always available and helpful; the dispensing and desk staff are usually cheerful and efficient.
  
  So what's wrong? The patient load here has swollen immensely in recent months, straining capacity. For some reason many clients from Santa Clara County come here, despite there being more clinics in that county and only this one in San Mateo County. Turnover among counseling, dispensing, and administrative staff has been very high. The pay structure doesn't compete (for dispensing) with other employers and the turnover causes disruptions and breaks in continuity. They are in desperate need of some capital investments: the location is so small it limits the number of counselors they can hire, the methadone is stored in an archaic analog safe that seriously needs to be replaced (safe has failed to open multiple times, necessitating contingency plans that didn't exist, long delays, etc).
  
  So in summary I'd say that the people here are excellent, truly compassionate professionals who are doing great things under difficult circumstances with scarce resources. Corporate management owes it to them and the clients, however, to match the need with adequate resources. Please! My life depends on it. Thanks.

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